Customer can pay products’ price, and related shipping costs, by:
- Paypal. This is a safe payment method as it is made through a technology-safe server provided by the PAYPAL System, safety of which is guaranteed by the so-called PCI-DSS (Payment Card Industry Data Security Standards) protecting all online cryptographed transactions. At any time CHIARUZZI S.r.l. Unipersonale won’t access to payment details and therefore cannot either store or elaborate them in any way;
- bank transfer;
- Cash on Delivery available only for shipping to Italy (in this case 4€ +VAT commission will be applied to the order).
When paying by bank transfer, ordered goods will be reserved until proof of payment is sent to CHIARUZZI S.r.l. Unipersonale by fax: +39 0444 /924890 or e-mail firstname.lastname@example.org. Said proof should be sent within 3 working days of the date that order was transmitted by CHIARUZZI S.r.l. Unipersonale. Products will be shipped only once the funds have been credited to CHIARUZZI S.r.l. Unipersonale’s bank account.
Name of account holder: CHIARUZZI S.R.L.
Bank: UNICREDIT BANCA SPA, Agenzia Viale Trento, Vicenza
Account Number: 3874267
In the event that the aforementioned conditions are not met within the deadlines stated, the order shall be deemed null and void. Payment description must include the order reference number along with the company name.
If products displayed on chiaruzzishop.com website are no longer available at the time of Customer’s last access to the site, or when Customer sends the order form, CHIARUZZI S.r.l. Unipersonale will inform promptly the unavailability of the ordered products, and in any event within three (3) working days from the day following the date on which you submitted your order upon CHIARUZZI S.r.l. Unipersonale.
In case of prepayment, CHIARUZZI S.r.l. Unipersonale will refund the amount already paid within three (3) working days of the notice sent to the Customer.
Shipping costs are clearly detailed at the bottom of the purchase order form: costs depend on shipping address.
For all purchase orders a 1% fee will be applied for insurance cover on the total value of the purchased goods. Minimum insurance cover cost is 10€.
For shipment to Italy, San Marino or Vatican, Customer can decide not to benefit the insurance cover, or to use an insurance cover on his own. In this case, CHIARUZZI S.r.l. Unipersonale shall not be held responsible for any lack in insurance cover for the shipping products.
Chiaruzzi srl Unipersonale ships exclusively to countries indicated in the following table.
San Marino & Vatican City
Isle of Man
Transportation and delivery
All orders will be executed and delivered from Monday to Friday, excluding public and National holidays, within a maximum period of 15 (fifteen)working days starting from the following day on which purchase order is received.
CHIARUZZI S.r.l. Unipersonale is not responsible for any delay in delivery which is totally independent from its commercial activity, hence exclusively due to Forwarding Agent or Courier, and in cases of force majeure.
Any damage to the packaging and/or to the product, or any failure of the number of parcels or indications, must be immediately reported, placing a written reserve of checking on the delivery receipt of the Courier, or by rejecting delivery of goods, which will then be replaced and re-sent by CHIARUZZI S.r.l. Unipersonale free of charge, provided that shipment had an insurance cover operated by CHIARUZZI S.r.l. Unipersonale. On the contrary, Customer will have to handle the issue by himself and get informed on what to do to claim the damage to his own insurance company to get reimbursed. Once the Courier’s delivery receipt has been signed, Customer loses the right of contesting the outer appearance of what has been delivered.
If CHIARUZZI S.r.l. Unipersonale was not able to ship the ordered goods, because of lack of availability of the products, it will promptly inform the Customer by e-mail within and no later than 5 (five) working days. The amount already paid by the Customer will be reimbursed as soon as possible and in any case no later than 5 (five) working days since purchase order receipt.
Customer can ask any information to CHIARUZZI S.r.l. Unipersonale by contacting customer care service via e-mail email@example.com. Customer can also contact real-time customer service directly from the website, during office hours, by using the specific chat.
Right of withdrawal
The right of withdrawal is regulated by the Consumer Code (Legislative Decree no. 206/05) and gives the opportunity to cancel the purchase within 10 (ten) days.
The right of withdrawal only applies to goods which are intact at the moment of return. It cannot be exercised if goods were used or damaged. To activate the procedure of withdrawal, Customer should please contact first CHIARUZZI S.r.l. Unipersonale office, which will provide complete instructions on how and where to return goods.
Returned goods should be sent to CHIARUZZI S.r.l. Unipersonale in a single package and shipment. CHIARUZZI S.r.l. Unipersonale reserves the right to reject products from the same order which are returned at different moments.
If the right of withdrawal is exercised according to the means and the terms stipulated, CHIARUZZI S.r.l. Unipersonale will refund any sums already paid for the purchase of the products or it will replace the wrong or defective products.
Funds already paid will be reimbursed as soon as possible and, in any case, within 30 (thirty) days since the date on which CHIARUZZI S.r.l. Unipersonale is made aware of the Customer’s exercising of the right of withdrawal. Once it is confirmed that the above-mentioned terms and conditions have been respected, CHIARUZZI S.r.l. Unipersonale S.p.A. will start the refund procedures.
Should the return policy means and terms be not respected, CHIARUZZI S.r.l. Unipersonale will not be liable for any refund of the sum paid for the goods that have been returned. Nevertheless, upon specific request, and at Customer’s expenses, CHIARUZZI S.r.l. Unipersonale can send back the goods in the same status as they were received. Otherwise, beyond the funds paid for their purchase, CHIARUZZI S.r.l. Unipersonale is entitled to keep also the products.
Refund time and conditions
Once products have been returned, CHIARUZZI S.r.l. Unipersonale shall make sure that the status of the products received fully complies with the above terms and conditions. In the case that the check proves to be positive, CHIARUZZI S.r.l. Unipersonale will notify the Customer of the acceptance of the returned products by e-mail.
Whatever the method of payment be, CHIARUZZI S.r.l. Unipersonale will activate refund within 30 (thirty) days since the date on which CHIARUZZI S.r.l. Unipersonale has learned about the Customer’s wish to exercise the right of withdrawal, subject to verification that the exercise fully complies with the above terms and conditions and to acceptance of the returned products. Should the products addressee indicated on the purchase order form be different from the person who made the payment for their purchase, in case of exercise of the right of withdrawal any possible refund will be in any case processed by CHIARUZZI S.r.l. Unipersonale to the person who made the payment.
In the event of force majeure, the defaulting party is obliged to inform the other party immediately. Should the force majeure continue for over one month, each party shall have the right to withdraw from the contract.
Enforceable Laws and Controversy Solutions
The General Terms of sale are ruled by the Italian Law and in particular by the Consumer Code (Legislative Decree 206/05) and by the Legislative Decree no. 70 did April 9th, 2003 on electronic commerce.
Should controversies between CHIARUZZI S.r.l. Unipersonale and its Customers concerning the interpretation and the execution of these General Terms of Sale arise, these disputes are referred to the exclusive competence of the only Court of VICENZA (Italy).
Errors and inaccuracies
CHIARUZZI S.r.l. Unipersonale has the objective of providing constantly updated information on its site. However, it is not possible to guarantee that the site is free of any errors. It could contain typing errors, inaccuracies and omissions, some of which could refer to prices, products availability and to product information sheets. CHIARUZZI S.r.l. Unipersonale reserves the right to correct the errors, inaccuracies and omissions even after an order has been sent and to change and update the information at any time without prior notification.
Modification of the General Conditions
These General Conditions are ruled by the Italian Law.
CHIARUZZI S.r.l. Unipersonale reserves the right to modify these General Sales Conditions at any time. Any changes, modifications, cancellations or additions will have immediate effect after they have been notified by means of notes published on the site. Once notification is made, any access and use of the services of CHIARUZZI S.r.l. Unipersonale by the Customer is to be intended as full acceptance of the changes made.